Refund policy

Returns & Exchanges

At ASTEE atelier, we believe in conscious consumption. If you're not completely sure about your purchase, you have 14 days - starting the day after you receive your package - to request a return or exchange.

Please keep in mind that some pieces are not eligible for return. The following items cannot be returned or exchanged:

Custom bespoke orders
Orders with personal engravings
Items marked as final sale
Orders purchased with a credit note

How do I return an item?

If you wish to return an eligible item, simply email us at service@asteeatelier.com with your order number and the reason for your return. A member of our team will get back to you within 3 business days.

If your return is authorised, please pack the item securely in its original packaging with all tags attached - including all pieces, any gifts that came with the order, and the authorisation form.

To help us process your return smoothly, please ensure the item is unworn and in its original, mint condition. If you've misplaced any parts of the item, just email us - we're happy to help.

Important: Returns must be shipped out within 3 business days of receiving your authorisation. Returns sent without prior authorisation will not be accepted.

Shipping & Handling Fees for Returns

For returns, you will be responsible for delivery to and from our address (including any customs and taxes, where applicable), plus a handling fee of $30. International duties and taxes covered for the following countries (Switzerland, Monaco, Iceland, Qatar, Kuwait, Brunei, Japan and South Korea) are non-refundable once paid, unless otherwise required by local regulations.

If you wish to exchange an item, the handling fee will be waived. However, you will still be responsible for the cost of shipping the item back to us, including any customs and taxes.

Not sure what you'd like to exchange for? You may request a credit note instead, which is valid for up to 2 years. Please note that the value of the credit note will be issued minus any delivery costs paid on the original order, and return delivery fees remain the customer's responsibility.

When will I receive my refund?

Once we receive and inspect your return, we will process your refund within 7-10 business days.

If an unauthorised or ineligible return is sent to us, we will contact you to arrange its return at your expense. If we do not hear from you within 30 days, we may donate or responsibly recycle the item.

Returns & Exchanges Policy FAQ

Starting a Return Is Simple

We've made the return process as effortless as possible. Just follow these steps:

Sign in using your email address and the verification code sent to you.
Navigate to your order history, select the order and item(s) you wish to return or exchange, and complete the quick 4-step request form.
Once your request is approved, we'll send you an email with all the shipping details you'll need.

Which Items Are Eligible for Return?

To ensure a smooth return experience, please keep the following in mind:

Return requests must be made within 14 days of receiving your item.
Items must be unworn and in its original, mint condition.
Please retain the original packaging including all pieces including any gifts that came with the order and ensure all tags are attached.
A receipt or proof of purchase is also required.

What Items Are Not Refundable?

While we strive to accommodate our clients, certain items cannot be returned, including:

Custom bespoke orders
Orders with personal engravings
Items marked as final sale (where applicable)
Orders purchased with a credit note

If you have any questions about a specific piece, please don't hesitate to reach out - we're here to help.

Issues with Damage, Loss, or Theft

Your satisfaction and peace of mind are important to us:

If your item arrives faulty, please contact us within 7 days of delivery.
In the case of loss or theft, kindly retain any relevant evidence and notify us immediately so we can assist.

Exchanges

For the fastest way to receive a different item, we recommend returning the original piece. We are happy to offer exchanges for selectable variants. Once your exchange is approved, your new piece will be shipped out to you promptly.

Refund Options

We offer flexible refund solutions to suit your preferences:

Refund to your original payment method
Refund in the form of a credit note

How Soon Will I Receive My Refund?

We aim to process refunds quickly and transparently:

After your return is processed (we aim to get back to you within 3 business days, you will receive a refund confirmation. Please allow 1-3 business days for the refund to appear on your original payment method. Store credit refunds are applied immediately.

If more than 15 business days have passed since approval, please contact us at service@asteeatelier.com - we will personally look into it for you.