Shipping policy

At ASTEE atelier, we offer complimentary delivery on all orders.

For items marked "in stock" , we aim to ship your order within 2 business days.
For "made to order" items, we aim to complete your order within approximately 2–3 weeks. If a piece is more complex or requires additional time, we will notify you by email.

Please note: all "made to order" sales become final 24 hours after checkout. We kindly ask that you allow sufficient time for completion and delivery, as we are unable to refund these orders once the 24-hour period has passed.

If you change your mind after completing a purchase, please contact us via service@asteeatelier.com right away. If your "in stock" item has already been shipped, you will be responsible for any return shipping costs.

Orders with Multiple Items

If your order contains items with different lead times, we will ship everything together once all items are ready. If you would like to receive an item earlier, please place a separate order or email us at service@asteeatelier.com to arrange a split delivery. Please note that additional delivery fees may apply.

Urgent Orders

For urgent “made to order” pieces, please email us at service@asteeatelier.com and include your order number if you've already placed it. We may be able to expedite your order to approximately 10 days for an additional fee. We'll do our best to help — just contact us and let us know your timeline.

Worldwide Shipping Terms

We offer free worldwide shipping on all orders over $150, with customs and taxes prepaid for the countries and territories listed below. For orders under $150, a flat shipping fee of $50 applies per order.

If your region isn't on the list, don't worry — we are able to ship to the vast majority of destinations. In the rare event that we cannot fulfill your order, we will notify you promptly. However, please keep in mind that any applicable duties and taxes will be your responsibility upon arrival.

North America United States, Canada.

European Union (EU) Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Europe (Non-EU) United Kingdom, Norway, Russia, Belarus.
Middle East Saudi Arabia, United Arab Emirates (UAE), Kuwait, Qatar, Oman, Bahrain.
Southeast Asia Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam.
Oceania Australia, New Zealand.
South Asia India, Sri Lanka, Pakistan.
East Asia China Mainland, Hong Kong SAR, Taiwan.

Estimated Delivery Times

We always do our best to get your order to you as quickly as possible. Please note, however, that the delivery times provided are estimates only and not guaranteed. Actual delivery may be affected by courier schedules, customs clearance, public holidays, or other unforeseen circumstances beyond our control.

We truly appreciate your understanding and if you ever have any questions about your shipment, our team is always here to help.

North America est. delivery within 8-12 days
European Union (EU) est. delivery within 15 days
Europe (Non-EU) est. delivery within 10-15 days
Middle East est. delivery within 12 days
Southeast Asia est. delivery within 10 days
Oceania est. delivery within 10-15 days
South Asia est. delivery within 10 days
East Asia est. delivery within 5-10 days